Returns and Refunds

Returns & Refunds Policy

Effective Date: 27 July 2026

Thank you for shopping with Sylbud.

We want you to be satisfied with your purchase. Please read this Returns & Refunds Policy carefully before placing an order on www.sylbud.com.

1. Returns

If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order.

To help us review your request, please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item (where applicable)

Each request will be reviewed individually in accordance with this policy and any applicable consumer protection laws.

2. Damaged, Defective or Incorrect Items

If your order:

  • Arrives damaged;

  • Has a manufacturing defect; or

  • You receive the wrong item,

please notify us within 30 days of delivery.

After reviewing your request, Sylbud may, where appropriate:

  • Send a replacement item;

  • Issue a full or partial refund; or

  • Offer another suitable solution.

3. Incorrect Size or Wrong Product Ordered

Please review the product description, size guide and your order carefully before completing your purchase.

If you order the wrong size, colour or product, we may not be able to offer a refund or exchange unless required by applicable consumer protection laws.

4. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

If your order has not yet entered production or processing, we may be able to cancel it and issue a full refund.

Once processing has begun, cancellation may no longer be possible.

5. Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, although processing times may vary depending on your payment provider.

6. Return Instructions

Please do not return any products without contacting Sylbud first.

If a return is approved, we will provide instructions on how and where to return the item.

Items returned without prior authorisation may not be accepted.

7. Items That May Not Be Eligible for Return

Unless required by applicable law, refunds or exchanges may not be available for:

  • Products that have been worn, used, washed or altered.

  • Products returned in a condition different from when they were received.

  • Requests based solely on a change of mind after the order has been processed.

8. Consumer Rights

Nothing in this policy limits or excludes any rights you may have under the mandatory consumer protection laws applicable in your country or region.

9. Contact Us

If you have any questions about this Returns & Refunds Policy, please contact us:

Sylbud

Website: www.sylbud.com

Email: info@sylbud.com

Scroll to Top